What is a Qualified Written Request (“QWR”)?

A qualified written request is a letter to the loan servicer requesting specific information about a mortgage. A QWR can be used to request copies of documents, question calculation of outstanding balance and to obtain information about the loan. Once a QWR is sent, the servicer has 20 days to acknowledge receipt of it and 60 days to respond. Failure to respond may result in a fine. When sending a qualified written request, you, the borrower, can request a “life of loan history”- in a nutshell, your servier must tell you everything that has happened with your mortgage since you got up from the closing table.

In foreclosure defense matters, we always send a QWR on behalf of the borrower immediately after being hired. This is the first step in the forensic loan audit process which we highly recommend for our clients. We ask for an extensive list of documents relating to the originally signed note, all assignments of the note and any other servicing documents that may be available. In addition to this extensive document request, we also ask an extensive series of questions regarding the servicer’s relationship with the loan, payment history and accounting of late fees and interest payments.

Many people wonder, why bother with all of this? In most foreclosures, there is no dispute that the borrower owes money to the lender. While this may be true, the lender has an obligation to state not just how much is owed but to prove that exact amount. Even if you are prepared to give up your house, you have the right to know exactly how much you owe, especially since the lender may obtain a deficiency judgment against you for this amount. If you are attempting loan modification, this information will be extremely valuable in negotiating with your lender.